Support Policy


Limited Support
For the (180) one-hundred and eighty days following Registration of the Software, you may submit questions regarding the installation and functionality, exclusively via email (isis.help@caddfm.com). CADD:FM Management Services Ltd. shall make every effort to respond to all Registered Users emails within 48 hours. All responses shall be via email. After the (180) day period any Registered User may submit questions to isis.help but CADD:FM Management Services Ltd. shall respond at it’s discretion. Registered Users may purchase extended email support for a nominal fee.